FAQS
PRODUCT QUESTIONS
Do you offer environmentally-friendly, USA or Union Made clothing?
Yes we do! Please call your sales representative for more information.
How can I know if the garment will fit?
Your sales representative will be glad to e-mail you garment specifications to give you a better idea on how each size fits.
What brand of apparel do you recommend?
Our knowledgeable sales representatives can help you find the right garments to suit your specific needs from the hundreds of brands that we offer.
Can I get a sample?
Yes. If we don’t have the sample in our showroom, we would be more than happy to order you a sample or size run for fittings. Samples have a 30 days to be returned, or you will be billed for them.
Can I get a catalog?
Definitely! Contact us and we'll ship it to you.
Can I bring in my own garments for you to print or embroider?
Yes. We will not be responsible for misprints or defects on provided products. [ top ]
ART/GRAPHICS QUESTIONS
Can you help me create artwork?
We have an art department that can help you with your design at an hourly rate of $40.
What ink or thread colors do you offer?
We have an assortment of stock inks & threads. If we don’t have the ink you are looking for, we can custom mix a PMS (Pantone Matching System) color for you. Each custom mix is $25.00 per color.
How do I submit artwork?
We would prefer vector art files, built as spot PMS colors and all fonts converted to curves or outlines. If you have any questions, you can contact us and we would be more than happy to help you with any art questions or needs. [ top ]
What type of files do you accept?
We try and keep all of our graphic software up to date, so we can read any files that are given to us. We would prefer a vector AI, EPS, or CDR file.
Will I see a proof before my order is produced?
Yes. Our artist will e-mail or call you to look at a computer proof of the job at hand. Embroidery: Once that proof has been done, we will do an actual sew out of the design to check the registration & density of the logo. This can also be proofed.
Screen Printing: Once the initial computer proof has been done and it goes into production, a press check can be requested. This is a time sensitive process and is typically to look at ink colors. Any changes to the design at this point will incur minimum print charges & screen setups. Inquire for further details.
What happens to my art file after the order is finished?
All of our graphic files are saved on our server and backed up nightly. All of the films are stored in a packet dedicated to each customer, ready to be used for any potential reorders.
Do you keep the screens for our artwork?
Due to our print volume, we are not able to keep any screens. Any repeat order will be a reduced fee to reset up the job. [ top ]
ORDERING/SHIPPING QUESTIONS
What if I need to re-order my design?
Simply contact an Eugene Silkscreen sales representative and he/she will be more than happy to help you.
What is your Return Policy?
All order should be checked immediately for accuracy. Every order is counted three times to ensure that all of your merchandise is correct. ESS stands behind our work and products that we sell. We will correct any errors made on our part.
Is there a minimum order amount?
In a sense no. We will produce one item if that is what you would like. For screen printing minimum print charges may apply, that don’t make it really cost effective…To avoid minimum print charges for screen printing, you need to have at least eight items. Minimum order for embroidery is one item. [ top ]
Do you charge sales tax?
No.
What are my delivery options?
Most orders are shipped out via UPS. Local orders can be picked up.
Is embroidery priced differently than screen printing?
For screen printing, setup fees are applied on each order (reduced fees on re-orders) and for embroidery, a one-time digitizing fee applies. [ top ]
How can I get a quote?
Simply contact an Eugene Silkscreen sales representative and he/she will be more than happy to help you. You can expect a quote within 24 hours if not sooner after we get the necessary specifications from you.
What is normal production time?
Normal production time is 7-10 working days.
What are my payment options?
Cash, Check, Visa/MasterCard and school or public PO’s. (If it is an approved account.) [ top ]